山东潍坊机场暑运服务再升级

Core Viewpoint - The article highlights the comprehensive service upgrades implemented by Weifang Airport under Hainan Holdings to enhance the travel experience for various passenger groups during the summer travel season, focusing on safety, convenience, and comfort [1]. Group 1: Services for Elderly Passengers - Weifang Airport has established a "light travel" support chain for elderly passengers, including dedicated check-in counters and service personnel to assist from the car door to the cabin door [3]. - A large print "No Worries Travel Guide" has been created to clearly present the boarding process, supplemented with facilities like reading glasses and wheelchairs to aid elderly travelers [3]. Group 2: Services for First-Time Flyers - The airport has launched a "First-Time Traveler Care Program," which includes a hand-drawn comic-style guide to simplify the boarding process [4]. - Bright identification stickers and silicone wristbands are provided for easy recognition by staff, along with a dedicated green channel for seamless transitions during check-in, security, and boarding [4]. Group 3: Services for Late Arrivals - To accommodate late-arriving passengers, Weifang Airport has optimized its support plan by setting up dedicated late check-in counters and priority security lanes [5]. - This initiative aims to alleviate the anxiety of missing flights and ensure a smooth travel experience for time-sensitive passengers [5]. Group 4: Services for Unaccompanied Minors - The airport has introduced prominent name tags for unaccompanied minors, displaying essential information like name, flight number, and destination for quick identification by staff [6]. - This measure enhances the safety and efficiency of transferring unaccompanied children, reducing the risk of them getting lost in the terminal [6]. Group 5: Team Travel Services - Weifang Airport has implemented a "Team Passenger Appointment Check-in" service to manage peak travel times effectively [7]. - Travel agencies or team leaders can pre-book check-in services, allowing the airport to allocate resources and set up dedicated check-in counters to streamline the process [8]. Group 6: Security and Hygiene Enhancements - The airport has added dust covers to X-ray machine conveyor belts to protect passengers' clothing [9]. - A "double basket protection" service for small valuable items has been introduced to prevent damage and reduce waiting times during security checks [9]. - Additional hygiene measures include providing free disposable slippers for passengers undergoing shoe checks and emergency supplies at service points [9]. Group 7: Commitment to Service Quality - Weifang Airport emphasizes the philosophy that "safety is the foundation, and service is the soul," continuously optimizing service quality to meet the needs of special passenger groups [11]. - Future plans include further enhancing service personalization and humanization, aiming to provide a high-quality service experience that balances professionalism and care [11].