X会员店关停、88VIP“破价”，有盒马会员忙着排队退费

Core Insights - The recent promotional activities for the 88VIP anniversary have caused confusion among Hema's paid members, leading to a surge in refund requests [1][3] - Hema's membership pricing strategy has been disrupted, as the 88VIP membership offers significant savings compared to Hema's traditional membership fees [1][3] - The closure of Hema X membership stores has further diminished the value of existing memberships, prompting dissatisfaction among users [1][3] Membership Pricing and Strategy - Hema's paid membership was a significant revenue source, contributing approximately 588 million yuan annually with nearly 3 million members by the end of 2022 [3] - The company has experienced strategic shifts regarding its membership offerings, including a halt on new memberships in December 2023, followed by a reevaluation and resumption of membership renewals [3][4] - The introduction of the 88VIP membership has created a competitive pricing environment, potentially increasing user engagement and membership scale for Hema [4][5] Operational Challenges - The closure of Hema X membership stores highlights issues in Hema's positioning between premium offerings and its fresh produce roots, as well as supply chain disadvantages compared to competitors like Sam's Club [4] - Hema faces the challenge of maintaining member loyalty and protecting existing member benefits while aligning with Alibaba's broader strategy to integrate various platforms [4][5] - The company must address the confusion in its pricing strategy and ensure that existing members receive adequate compensation or upgraded services to maintain brand integrity [5]