独居老人家中发病 广发员工倾力救助

Core Insights - The article highlights the exceptional actions of a bank employee, Tian Xiaojian, who went beyond his professional duties to assist an elderly client in a medical emergency, demonstrating the importance of customer care and human compassion in the banking industry [1][5][7] Group 1: Incident Overview - An 83-year-old client, Li Ayi, suffered a sudden stroke, and her bank manager, Tian Xiaojian, was unable to reach her during a scheduled visit, raising concerns for her safety [2][3] - After waiting for two hours and failing to get a response, Tian took the initiative to contact the property management and the client's family, ultimately gaining access to her home [3][4] - Upon entering, Tian found Li Ayi unconscious and immediately called for emergency medical assistance, ensuring she received timely care [4][5] Group 2: Recognition and Impact - Following the incident, Li Ayi's family expressed their gratitude by presenting a banner and a letter of thanks to the bank, acknowledging Tian's actions as beyond the scope of regular service [5][6] - Tian emphasized that his actions were a natural response to a friend's need, highlighting the personal connections that can exist between bank employees and clients [7]