宁夏机场公司坚持“融合发展”理念推动首乘服务升级

Core Viewpoint - Since 2025, Ningxia Airport Company has integrated the concept of "integrated development" into its first-time passenger services, enhancing service quality and ensuring a comprehensive service experience for first-time travelers [1][2][3] Group 1: Integration with Service Brand Building - Ningxia Airport Company has merged its "Ning An Xin" security service, "Love Red Ribbon" special passenger service, and "Ning Lai Ning Wang" transfer service to create a dedicated service product for first-time passengers, named "Saishang Xing - First-Time Passengers" [1] - A product guarantee manual has been established to clarify the service process from booking to boarding, ensuring a tailored experience for first-time travelers [1] Group 2: Optimization of Service Processes - The company has systematically reviewed the entire service process for first-time passengers, aligning it with the Civil Aviation Administration's quality management system for airports, thereby enhancing overall service levels [2] - Specific service standards for first-time passengers have been defined in the product manual, allowing for adjustments to the service processes for regular passengers [2] Group 3: Innovative Promotion Methods - Ningxia Airport Company has launched promotional activities, including themed events at local universities and community outreach, to raise awareness of first-time passenger services [2] - The company has utilized both traditional and new media channels to effectively communicate and promote first-time passenger services, creating a positive public perception [2] Group 4: Achievements and Feedback - Since the launch of the first-time passenger service initiative in September 2021, Ningxia Airport has served 32,000 first-time passengers and received over 3,500 commendations, indicating a positive reception from travelers [3]