中消协：上半年假冒、安全、虚假宣传等问题投诉比重上升

Core Insights - In the first half of 2025, consumer complaints received by national consumer associations reached 995,971, marking a year-on-year increase of 27.23% [1] - A total of 509,655 complaints were resolved, resulting in a financial recovery of 452 million yuan for consumers [1] Complaint Nature Analysis - After-sales service issues were prominent, accounting for 26.47% of total complaints [1] - Compared to the first half of 2024, complaints regarding counterfeiting, safety, and false advertising increased, while complaints about after-sales service, quality, and measurement decreased [1] Complaint Categories - Product-related complaints totaled 541,215, representing 54.34% of all complaints, with an increase of 8.79 percentage points compared to the first half of 2024 [1] - Service-related complaints amounted to 406,747, making up 40.84% of total complaints, showing a decrease of 1.56 percentage points [1] - Other complaints accounted for 48,009, or 4.82% of the total [1] Product Complaint Breakdown - The top five categories for product complaints were home electronics, clothing and footwear, daily goods, food, and transportation [1] - Compared to the first half of 2024, the proportion of complaints for clothing and daily goods increased [1] Service Complaint Breakdown - The leading categories for service complaints included internet services, life and social services, education and training services, sales services, and cultural, entertainment, and sports services [2] - There was an increase in complaints related to financial services, education and training services, and sales services, while complaints about life and social services and telecommunications services decreased [2] Specific Product Complaints - The top five specific product complaints were clothing, communication products, ordinary food, shoes, and daily miscellaneous items [2] - Notably, complaints for daily miscellaneous items, shoes, and clothing saw significant increases compared to the first half of 2024 [2] Specific Service Complaints - The top five specific service complaints were for commercial internet services, dining services, training services, mobile phone services, and remote shopping [2] - There was a noticeable increase in complaints related to transportation, education services, and performance services, while complaints for mobile phone services and accommodation services decreased [2]