中消协：上半年演唱会相关投诉量持续攀升，退款诉求占比超九成

Group 1 - The core issue highlighted is the rising number of complaints related to concert ticket refunds, with over 90% of complaints focusing on refund requests [1] - Consumers are primarily concerned about three issues: unreasonable refund policies, high handling fees for cancellations, and the lack of accountability from event organizers for last-minute cancellations [1][3] - A specific case illustrates the problem, where a consumer was charged a 30% handling fee (948 yuan) for a refund request made shortly after purchasing a ticket, raising concerns about the transparency and fairness of the refund process [2] Group 2 - The China Consumer Association emphasizes that refund issues are a major point of contention in the concert ticketing industry, indicating potential disputes in refund rules and processes [3] - Recommendations include the establishment of standardized regulations for ticket refunds, including clear guidelines on refund timelines, fee structures, and cancellation responsibilities to prevent unfair practices by platforms and organizers [3] - It is suggested that ticketing platforms should clearly display refund policies during the purchasing process and implement tiered handling fee structures to enhance consumer satisfaction [3]