2025年上半年全国消协组织受理投诉同比增长27.23%

Core Insights - In the first half of 2025, the National Consumer Association received a total of 995,971 consumer complaints, representing a year-on-year increase of 27.23% [1] - The association resolved 509,655 complaints, recovering economic losses of 452 million yuan for consumers [1] - The most prominent issue in complaints was after-sales service, accounting for 26.47% of total complaints [1] Complaint Categories - Product-related complaints totaled 541,215, making up 54.34% of all complaints, with an increase of 8.79 percentage points compared to the first half of 2024 [1] - Service-related complaints amounted to 406,747, representing 40.84% of total complaints, showing a decrease of 1.56 percentage points [1] - Other complaints accounted for 48,009, or 4.82% of the total [1] Product Complaint Details - The top five categories for product complaints were home electronics, clothing and footwear, daily goods, food, and transportation [1] - Compared to the first half of 2024, the proportion of complaints related to clothing and footwear, as well as daily goods, increased [1] Service Complaint Details - The leading categories for service complaints included internet services, life and social services, education and training services, sales services, and cultural and sports services [2] - There was an increase in complaints related to financial services, education and training services, and sales services, while complaints in life and social services and telecommunications services decreased [2] Specific Product and Service Complaints - The specific products with the highest complaint volumes were clothing, communication products, ordinary food, shoes, and daily miscellaneous items [2] - In terms of services, the top five complaint categories were commercial internet services, dining services, training services, mobile phone services, and remote shopping [2] - Notable increases in complaints were observed in transportation, education services, and performance services, while mobile phone services and accommodation services saw a decline [2]