情绪消费快速兴起 诱导消费现象突出

Group 1 - In the first half of 2025, the National Consumer Association received 995,971 consumer complaints, a year-on-year increase of 27.23%, resolving 509,655 cases and recovering economic losses of 452 million yuan for consumers [1] - The rise of emotional consumption has led to various issues that require regulatory attention, including substandard products lacking basic information and safety warnings, posing significant consumer safety risks [1] - Induced consumption is prevalent, with some businesses exploiting consumer emotional needs through ambiguous language to encourage high spending [1] Group 2 - The National Consumer Association suggests that multiple departments collaborate to establish guidelines for regulating emotional consumption, clarifying regulatory scopes and enhancing category-specific oversight [2] - Recommendations include setting industry standards for emotional consumption services, covering entry conditions, personnel qualifications, service processes, pricing standards, after-sales responsibilities, contract terms, and personal information protection [2] - Platforms are advised to implement features like "reward limits" and "immersion reminders" to prevent excessive consumer spending in online emotional companionship and interactive services [2]