Apple(US:AAPL) Qi Lu Wan Bao·2025-08-06 10:07Core Insights - Apple is testing a new chatbot support feature within its support app, currently available to a limited number of iPhone users [1][4] Group 1: Feature Overview - The new feature can be accessed via a dedicated "chat" button in the navigation bar of the Apple Support app [4] - Users can obtain answers related to Apple products and services, troubleshooting information, and device functionality queries [4] - The chatbot is designed to focus solely on Apple support-related inquiries and will not provide information on unrelated topics, such as upcoming product details [4] Group 2: User Experience and Limitations - If the AI cannot resolve a user's issue, there is an option to chat with an Apple support representative for further assistance [4] - Apple has indicated that the support assistant is an experimental feature and may contain errors, advising users to verify the accuracy of important information [4] - The duration of the early preview phase is currently unclear, and Apple has not provided a timeline for a broader rollout of the support assistant [4]