如家酒店被投诉喷头洒污水，称正沟通！曾陷“花洒粘便”风波

Core Points - The incident involving a guest at a Home Inn hotel in Guangzhou highlights ongoing safety and hygiene issues within the chain [1][2][3] - The hotel management has acknowledged the incident and is currently investigating the cause of the malfunctioning fire sprinkler system [2][4] - Home Inn has a history of safety and hygiene complaints, raising concerns about the overall management and operational standards of the brand [3][4] Group 1: Incident Details - A guest reported that a fire sprinkler in their hotel room unexpectedly discharged dirty water, damaging personal belongings [1][2] - The hotel staff claimed that the sprinkler malfunction was due to infrequent use, which can cause initial water to be dirty [2] - The hotel has not provided an official accident report or the results of any inspections conducted [2] Group 2: Previous Complaints - Home Inn has faced multiple complaints regarding hygiene, including a case where a guest found fecal matter in a showerhead [3] - Another incident involved a guest being forcibly entered by hotel staff, raising serious concerns about security protocols [3][4] - The brand's history of safety issues has led to public scrutiny and calls for improved management practices [4] Group 3: Company Background - Home Inn is a subsidiary of BTG Hotels, which completed a merger with Home Inn in April 2016 [4] - The company has previously issued apologies for safety management failures and has committed to improving its operational standards [4]