APP偷偷“自动续费” 法院判决支持全额退款

Core Viewpoint - The article highlights the issue of automatic renewal subscriptions in internet products, where consumers are often misled into agreeing to automatic renewals without clear notification, leading to potential financial losses [1][2]. Group 1: Consumer Experience - A consumer named Tang unknowingly subscribed to a 24-hour trial membership for 0.3 yuan, which was followed by an automatic renewal charge of 29.9 yuan per month without proper notification [1][2]. - The app's interface used inconspicuous gray small font to indicate the automatic renewal, making it difficult for consumers to notice important information regarding the subscription [2]. Group 2: Legal Implications - The Guangzhou Internet Court ruled that the company violated Tang's right to be informed and to make autonomous choices, as the app's design did not adequately alert consumers to the automatic renewal terms [2][3]. - The court determined that the company failed to fulfill its legal obligation to provide clear and reasonable notice of significant terms, thus infringing on consumer rights [2]. Group 3: Resolution - The court ordered the company to refund Tang a total of 239.2 yuan for the automatic renewal charges, and the company later agreed to a settlement that included additional compensation for Tang [3].