Zhong Guo Min Hang Wang·2025-08-07 09:09Core Viewpoint - Eastern Airlines Gansu Branch successfully expedited the transport of hematopoietic stem cells to Shanghai, demonstrating effective emergency response and cross-departmental collaboration in a critical situation [1][2] Group 1: Emergency Response - A passenger carrying hematopoietic stem cells urgently needed to change to an earlier flight due to a rescheduled surgery, as the originally booked flight MU6814 was no longer timely [1] - The ground service team activated an emergency mechanism upon receiving the request, identifying a nearby flight MU6806 with only one temporarily reserved business class seat available due to a seat malfunction [1] Group 2: Cross-Departmental Collaboration - The company coordinated with operations control and maintenance departments to assess the safety of the reserved seat, confirming it met airworthiness conditions before allowing its use [1][2] - The entire process from receiving the request to the passenger boarding the flight took only 15 minutes, showcasing the efficiency of the emergency response [1] Group 3: Service Philosophy - The use of the malfunctioning seat highlighted the importance of strict safety evaluations while also emphasizing the need for flexibility in life-threatening situations [2] - Eastern Airlines plans to continuously optimize its service processes to better meet the needs of special passengers, integrating meticulous service principles into every detail [2]