全球牙科龙头登士柏被指“钛调包”,超8万消费者受影响,经销商:已经提起诉讼要求退货,赔偿
Sou Hu Cai Jing·2025-08-07 09:40

Core Viewpoint - Dentsply Sirona is facing allegations regarding the mislabeling of its XiVE S dental implants in China, where products registered as Grade 4 titanium (TA4) were found to be Grade 2 titanium (TA2G), leading to legal actions and consumer concerns [2][3][4]. Group 1: Company Actions and Legal Implications - Dentsply Sirona's Chinese distributor, Beijing Shengyuan Hongkang Medical Technology Co., Ltd., has filed a lawsuit against the company for product return and compensation due to the mislabeling [2][3]. - The company changed the registration of the XiVE S series from Grade 4 to Grade 2 titanium in February 2024 without notifying distributors or hospitals, which raises questions about transparency and accountability [3][4]. - The distributor reported that the price difference between Grade 4 and Grade 2 titanium implants is significant, with Grade 4 priced at 1000 yuan and Grade 2 at over 400 yuan, leading to a potential loss of 500 yuan per implant sold [3][4]. Group 2: Market Context and Pricing Dynamics - The XiVE S series was initially registered as Grade 4 titanium in 2017 and participated in a national procurement process in 2023, with a winning bid price of 1853 yuan per set [2][4]. - The national procurement policy typically results in price reductions of 50% to 60% for dental implants, which may have influenced Dentsply Sirona's decision to change the product's titanium grade to maintain competitive pricing [4][5]. - The change in titanium grade was reportedly motivated by the company's fear of stricter regulations and accountability in the medical device market, as well as feedback from hospitals and patients [4][5]. Group 3: Consumer Impact and Compensation Issues - Over 80,000 consumers are potentially affected by the mislabeling, with the distributor indicating that they will seek compensation from Dentsply Sirona if hospitals are ordered to pay patients [2][5][7]. - Legal experts suggest that consumers may pursue claims against both the medical institutions and the manufacturer, depending on the nature of the damages incurred [5][6]. - The distributor has indicated that they will assist medical institutions in settling claims with patients while pursuing recovery from Dentsply Sirona based on legal judgments [7].