Sou Hu Cai Jing·2025-08-08 05:48Group 1 - The chairman of China Mobile stated that number portability, originally intended to improve service and customer choice, has devolved into a means of malicious competition, with many instances of non-compliance and unfair practices emerging, such as customer complaints on behalf of others [1] - The root cause of this situation is attributed to problematic assessment directives from higher management, which pressure local branches to meet new business targets and increase revenue, leading to a focus on acquiring new customers from competitors rather than expanding the overall market [3] - It is suggested that a change is necessary, starting from the top, by eliminating the assessment and incentive requirements for new user acquisition, and instead focusing on managing existing customers and improving service quality [5]