当“能坐着”成为一种工作福利

Core Viewpoint - The article discusses the trend in the service industry where standing while working is increasingly seen as a symbol of dedication and professionalism, contrasting with the growing number of job advertisements in manufacturing and other sectors that promote the ability to sit while working [1][2]. Group 1: Labor Dynamics - The value of labor in the service industry is shifting from completing tasks to maintaining a performance-oriented posture, where actions like standing, smiling, and speaking are evaluated as part of performance metrics [2][5]. - Employees in service roles often face physical ailments due to prolonged standing and lack of breaks, with common issues including varicose veins and chronic back pain [3][35]. - The expectation to remain standing and perform tasks without rest is not necessarily linked to efficiency but is instead a demonstration of commitment to the job [4][35]. Group 2: Performance and Monitoring - Service workers are required to engage in various performative actions, such as sweeping even when the floor is clean and running to serve customers, which do not necessarily enhance customer experience but create an appearance of busyness [5][27]. - Monitoring systems, including cameras and performance reviews, enforce compliance with these performative standards, leading to penalties for non-compliance, which can include fines and physical punishments [18][23]. - The management practices in these environments often prioritize superficial performance over genuine customer interaction, resulting in a disconnect between employees and their authentic emotions [27][30]. Group 3: Emotional and Physical Costs - The physical toll on employees manifests in various health issues, while the emotional strain leads to a phenomenon known as "emotional alienation," where workers become detached from their true feelings [35][37]. - The article highlights the broader implications of this performative labor culture, suggesting that it erodes the quality of human connection in service roles, ultimately affecting customer satisfaction [36][40]. - The cycle of monitoring and penalization creates a workforce that is more focused on appearance than on providing meaningful service, leading to a decline in overall service quality [26][30].