AGRICULTURAL BANK OF CHINA(SH:601288) Qi Lu Wan Bao·2025-08-08 08:54Core Points - The article highlights a heartwarming story of customer service provided by Agricultural Bank of China (ABC) in Jinan, showcasing their commitment to customer-centric service [1][2]. Group 1: Customer Service Experience - A customer, Ms. Yu, expressed deep gratitude towards ABC Jinan branch for their exceptional service during a challenging time when her elderly mother required medical assistance after heart surgery [1]. - The bank staff, led by lobby manager Lan Hai'er, initiated a special customer service process to assist Ms. Yu, allowing her to activate her mother's bank account without her being physically present [1][2]. - The entire process was completed efficiently in under 20 minutes, demonstrating the bank's dedication to providing timely and compassionate service [1]. Group 2: Impact of Service - The service provided by ABC not only alleviated the stress of the family but also reinforced the bank's philosophy of being "customer-centered," making a significant impact on the family's experience during a difficult time [2]. - Ms. Yu's heartfelt thank-you letter, which spanned four pages, reflects the emotional connection and appreciation for the bank's efforts, emphasizing that the staff's actions felt more like family support than mere banking service [2].