AGRICULTURAL BANK OF CHINA(SH:601288) Qi Lu Wan Bao·2025-08-08 10:26Core Insights - The article highlights a proactive service approach by Agricultural Bank of China (ABC) in addressing customer issues, showcasing a shift in banking service models towards customer-centric solutions [1] Group 1: Customer Service - ABC's Jinan Sun Geng branch responded quickly to a merchant's urgent call regarding an unexplained account discrepancy, demonstrating effective customer service [1] - The bank's staff conducted a thorough investigation of the merchant's transactions over the past three months, identifying a system refund of 2,580 yuan that had not been recorded due to bookkeeping oversight [1] - The service included not only resolving the accounting issue but also repairing the merchant's POS machine, indicating a comprehensive service approach [1] Group 2: Service Model Transformation - The incident reflects a broader transformation in the banking industry from passive customer service to proactive engagement, aligning with the "people-centered" development philosophy [1] - ABC's initiative to provide on-site support and address multiple issues in one visit exemplifies the evolving responsibilities of financial institutions in the modern era [1]