Group 1 - The core argument is that Starbucks is not merely a coffee brand but a lifestyle brand, which differentiates it from competitors like Luckin Coffee [3][11][20] - Starbucks' founder Howard Schultz emphasizes that the company's competition is more aligned with social spaces like bookstores and tea houses rather than just coffee brands [4][11] - The media narrative of Starbucks being defeated by Luckin Coffee and forced to sell is a misinterpretation; the focus should be on how to adapt and continue operations [5][10] Group 2 - Starbucks has made three strategic errors in the Chinese market, which include mispricing products, failing to adapt to market changes, and losing insight into its target customers [24][39][52] - The first strategic error was not recognizing the importance of pricing in relation to the experience offered, leading to a misalignment with consumer expectations [22][23][24] - The second error involved ignoring the changing market environment and continuing aggressive expansion without adapting to new consumer behaviors [38][40][41] Group 3 - The third strategic error is a lack of understanding of the target customer base, as Starbucks has focused on expansion rather than providing exceptional service tailored to its clientele [52][56][57] - The company has shifted its focus to lower-tier markets without a clear strategy on how to cater to different consumer segments, which may dilute its brand identity [46][50][52] - Starbucks' initial success in China was due to favorable market conditions, but as those conditions have changed, the company faces significant challenges ahead [60]
星巴克在中国做错了什么?