Twilio Beats on Q2 Earnings, Stock Dips 11% on Dim Q3 Profit Guidance

Core Insights - Twilio Inc. reported better-than-expected second-quarter 2025 results with non-GAAP earnings of $1.19 per share, surpassing the Zacks Consensus Estimate of $1.02 per share and showing a significant improvement from the previous year's earnings of 87 cents [1][11] - The company's revenues reached $1.23 billion, exceeding both the consensus mark of $1.19 billion and management's guidance of $1.18-$1.19 billion, reflecting a year-over-year growth of 13% [2][11] - Despite strong results, Twilio's shares fell 10.6% in after-hours trading due to third-quarter EPS guidance falling short of analysts' expectations [3] Revenue Breakdown - Communications division revenues were $1.15 billion, up 14% year over year, while Segment division sales increased by 0.4% to $75.5 million [4] - The dollar-based net expansion rate was 108%, up from 107% in the previous quarter and 102% in the year-ago quarter, with rates of 109% for Communications and 95% for Segment [4] Customer Metrics - Active customer accounts increased to over 349,000 as of June 30, 2025, up from 328,000 at the end of Q1 2025 [5][11] Operating Results - Non-GAAP gross profit rose 7.9% year over year to $623 million, but the non-GAAP gross margin contracted by 260 basis points to 50.7% due to an unfavorable product mix [6] - Non-GAAP operating income increased by 25.8% year over year to $221 million, with an operating margin of 18%, expanding by 180 basis points [7] Expense Management - General & administrative expenses decreased to $68 million from $70.3 million year over year, accounting for 5.5% of quarterly revenues [8] - Research & development expenditures increased by 0.2% to $160.4 million, representing 13.1% of revenues, down from 14.8% [8] - Non-GAAP sales & marketing costs were slightly down to $174 million, representing 14.2% of revenues, lower than 15.9% in the year-ago quarter [9] Financial Position - As of June 30, 2025, Twilio had cash and cash equivalents of $2.54 billion, up from $2.45 billion at the end of the previous quarter, with long-term debt at $991.4 million [12] - The company generated operating cash flow of $277.1 million and free cash flow of $263.5 million during Q2 2025 [12] Guidance Updates - Twilio raised its full-year 2025 organic revenue growth forecast to 9-10%, up from 7.5-8.5%, with reported revenue growth anticipated in the 10-11% range [14] - For Q3 2025, Twilio expects revenues between $1.245 billion and $1.255 billion, indicating a year-over-year increase of 10-11% [16] - Non-GAAP earnings per share for Q3 are projected in the range of $1.01 to $1.06, while the consensus estimate is $1.12 per share [17]