Core Viewpoint - The incident involving a customer complaint about the unauthorized use of loyalty points by Xiaopeng Motors highlights potential issues related to customer service and privacy concerns within the company [1] Group 1: Customer Complaint - A customer, Ms. Zhang, reported that her 5000 loyalty points, promised during the purchase of a P7i vehicle, were used without her consent [1] - The customer faced difficulties in resolving the issue, including being blocked by the sales representative and receiving inadequate support from the company's headquarters [1] Group 2: Company Response - Xiaopeng Motors' official customer service stated that the matter involves user privacy and suggested that inquiries be submitted via email for further assistance [1] - As of the report, the media had not received a response from the company regarding the email submission [1] Group 3: Stock Performance - As of August 8, Xiaopeng's H-shares closed at 76.95 yuan per share, reflecting a year-to-date increase of over 60% [1] - However, this price is still only about one-third of its historical peak reached in 2021 [1]
小鹏汽车被指私自使用车主5000积分，客服称涉及隐私需邮件反馈