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Core Insights - The article discusses the challenges and strategies of managing Gen Z employees in the milk tea industry, highlighting the importance of respect, understanding, and a positive work environment [1][3][20] Group 1: Employee Management - Gen Z employees prioritize a respectful and understanding work environment over high salaries, often feeling that a monthly income of 4,000 to 5,000 is sufficient [3][8] - Effective management of Gen Z requires patience and teaching rather than criticism, as many are inexperienced and may not possess basic skills [3][10] - Creating a friendly atmosphere and showing care, such as providing transportation during bad weather, significantly enhances employee satisfaction [5][10] Group 2: Employee Engagement - Encouraging employees through recognition and rewards fosters a sense of responsibility and initiative, which is crucial for retaining Gen Z workers [10][11] - Managers should focus on providing emotional value to employees, which in turn enables them to deliver better service to customers [11][20] - The importance of visibility and acknowledgment in the workplace is emphasized, as Gen Z employees need to feel seen and appreciated [8][19] Group 3: Leadership Style - A leadership style that avoids authoritarianism and promotes open communication is essential for reducing turnover rates among Gen Z employees [19][20] - The article notes that many Gen Z employees leave jobs due to feeling unheard by management, indicating a need for more empathetic leadership [19][20] - Successful managers in the industry maintain low turnover rates by fostering a friendly and respectful relationship with their employees, leading to better overall performance [19][20]