新疆乌苏市市场监管局上半年受理消费者投诉举报八百余件

Core Viewpoint - The Urumqi Market Supervision Bureau in Xinjiang has focused on consumer rights protection and social stability through effective complaint handling and regulatory enforcement in 2023 [1] Group 1: Consumer Complaints and Resolutions - In the first half of the year, the bureau received 814 consumer complaints and reports, a 23% increase compared to 2024 [1] - Out of the total complaints, 698 were complaints and 116 were reports, resulting in a recovery of economic losses amounting to 432,000 yuan [1] - The bureau has designated personnel to handle consumer rights protection matters, ensuring efficient resolution of complaints within legal timeframes [1] Group 2: Regulatory Actions and Mechanisms - The bureau has initiated investigations into illegal activities by businesses identified during the complaint handling process [1] - Clear requirements and procedures for handling complaints have been established to enhance operational efficiency [1] - Resources for consumer rights protection have been allocated effectively, ensuring that complaint channels remain open during holidays [1]