找准问题 补齐短板让接诉即办更快更暖心

Core Insights - The "12345" government service hotline has significantly improved its efficiency, with issues being resolved in less than half a day [1] - The hotline serves as a crucial tool for addressing public grievances, with a focus on ensuring that every complaint receives a response and resolution [1][2] - A comprehensive supervisory mechanism has been established to enhance accountability among various departments, leading to prompt restoration of business operations and improved overall business environment [2] Group 1 - The "12345" hotline has been integrated into a broader supervisory framework to address public complaints effectively, with 37 key issues in areas such as water supply, gas supply, and transportation being resolved [2][3] - A total of 400 previously closed complaints were reviewed to ensure thorough rectification, identifying and addressing underlying issues proactively [2][3] - The establishment of a rapid response mechanism for public grievances has been implemented, ensuring timely and effective resolutions [2][3] Group 2 - The county has developed a specialized supervision guideline for the "12345" hotline to ensure effective implementation of complaint handling [3] - A total of 30 cases of non-compliance and inaction were addressed, resulting in 33 personnel being disciplined and 128 issues being rectified [3] - The hotline is viewed as both a barometer for public sentiment and a measure of government accountability, with ongoing efforts to transition from reactive to proactive complaint handling [4]