XIAOMI(HK:01810) Qi Lu Wan Bao·2025-08-12 07:57Core Points - A user reported that their Xiaomi smart lock was opened by a delivery person through facial recognition, mistaking the delivery person for the user [1][6] - The incident gained significant attention on social media, trending under the hashtag related to the smart lock's malfunction [3] - The user expressed concerns about the security of the smart lock and suggested the need for an additional verification method [5] Company Response - The user contacted Xiaomi customer service immediately after the incident, and the company promised to send an engineer for inspection [6] - Xiaomi's customer service acknowledged the issue and stated they would document and verify the situation, offering support for similar problems faced by other customers [6] Product Details - The affected model is the Xiaomi Smart Lock 2 Pro, which claims to utilize reliable facial recognition technology to capture unique facial features [6] - The user noted that this was the first occurrence of such a malfunction, although there had been previous instances of failed recognition [6]