Zhong Guo Min Hang Wang·2025-08-12 08:55Core Viewpoint - The article highlights the effective coordination between Huai'an Airport and China Southern Airlines in providing seamless travel assistance to a passenger traveling with a child, showcasing a commitment to customer service and operational efficiency [1][3][4]. Group 1: Customer Experience - A passenger expressed gratitude for the support received at Huai'an Airport while preparing for her first international trip with her child, alleviating her initial anxiety [1]. - The airport's marketing department quickly responded to the passenger's request for assistance, establishing a dedicated communication channel to ensure smooth travel [3]. - The collaboration between Huai'an Airport and China Southern Airlines involved creating a joint support group to address potential issues in the passenger's itinerary [3][4]. Group 2: Operational Coordination - A critical issue was identified regarding the passenger's ticketing, where different identification documents were used for different segments of the journey, complicating the check-in process [3]. - Huai'an Airport and China Southern Airlines worked together to resolve the issue by linking the two segments of the journey, allowing for a more efficient check-in process [3][4]. - The airport's "Rainbow Team" provided professional guidance and support, ensuring the passenger completed all necessary procedures smoothly [4]. Group 3: Service Philosophy - The actions taken by Huai'an Airport and China Southern Airlines reflect a customer-centric approach, emphasizing proactive service and cross-departmental collaboration [4][5]. - The partnership between the airport and the airline is framed within the context of a shared commitment to "people-oriented" service, enhancing the travel experience for first-time passengers [5].