XIAOMI(HK:01810) Xi Niu Cai Jing·2025-08-12 06:17Core Viewpoint - Xiaomi Auto is facing controversy over "unfair contract terms" as customers report being asked to pay the remaining balance for vehicles that have not yet been delivered, with threats of order cancellation and non-refundable deposits if they refuse to comply [1][4]. Group 1: Customer Feedback - Customers have reported issues primarily with the Xiaomi SU7 Ultra and Xiaomi YU7 models, where they were asked to pay the remaining balance while the vehicles were still in production, with delivery timelines extending from 22 to 25 weeks [2]. - Some customers were required to pay the remaining balance up to six months in advance, even when their vehicles were still in the "pending production" stage [2]. Group 2: Previous Incidents - This is not the first time Xiaomi Auto has faced such complaints; similar issues were reported as early as 2024, with customers expressing frustration over the "unfair contract terms" [4]. - The purchase agreement allows Xiaomi Auto to demand payment based on production schedules, and failure to pay on time is considered a fundamental breach of contract, leading to order cancellation and forfeiture of deposits [4]. Group 3: Industry Comparison - Xiaomi Auto is currently experiencing rapid growth, with delivery volumes exceeding 30,000 units by July 2025, highlighting the need for standardized delivery processes [5]. - In contrast to other automakers like Tesla and NIO, which allow customers to pay after vehicle inspection, Xiaomi's policy of requiring payment before inspection is seen as non-standard and raises concerns about its sales practices [5].