入选工信部优秀案例，奇富科技用AI为消保注入新动力

Core Viewpoint - The Ministry of Industry and Information Technology has recognized Fuzhou 360 Network Microfinance Co., Ltd., a subsidiary of Qifu Technology, for its intelligent customer service system that enhances consumer rights protection, highlighting the importance of consumer rights education in the financial market [1]. Group 1: Intelligent Customer Service System - The intelligent customer service system has significantly improved user experience, achieving a consumer service satisfaction rate of 99.2% in 2023 [1]. - The system integrates AI technology, management systems, and business elements, focusing on consumer rights protection [1]. Group 2: AI Technology Applications - The company has developed four key AI capabilities: intelligent prediction, intelligent response, intelligent warning, and intelligent service guidance, which collectively enhance customer service efficiency [1][2]. - In 2023, the business line's call pickup rate increased by 1.7%, and the average customer wait time decreased by 16.7% due to intelligent prediction capabilities [2]. Group 3: Emotional Recognition and Risk Management - The company has improved its AI customer service robots' emotional recognition technology, allowing for precise identification of user emotions and proactive risk management [2]. - Real-time alerts help mitigate potential risks and ensure timely human intervention to protect user assets [2]. Group 4: Future Commitment - Qifu Technology aims to solidify its leading position in AI technology application, providing more convenient and efficient services while fulfilling corporate social responsibility [3].