话费竟然变成36个月贷款，营业员：说清楚就没人签了

Core Viewpoint - The article highlights the growing concern over misleading sales practices in the telecommunications industry, particularly regarding the "Orange Installment" program, which has led to numerous consumer complaints about unauthorized loans disguised as promotional offers [1][2][5]. Group 1: Consumer Experiences - Many consumers, including notable cases like Yang Xiaoru and Feng Wei, reported being misled into signing contracts for installment loans while believing they were simply receiving free products [1][5][12]. - A significant number of complaints have been filed against the "Orange Installment" program, with 5,850 complaints recorded by Black Cat Complaints as of August 5 [1]. - Consumers often receive unsolicited calls from individuals claiming to be telecom employees, leading to confusion and unauthorized agreements [1][5]. Group 2: Sales Practices and Regulatory Challenges - Sales representatives frequently downplay the financial implications of the contracts, emphasizing free gifts while neglecting to clarify the installment nature of the agreements [14][15]. - The complexity of the financial arrangements and the lack of clear communication contribute to a regulatory gray area, complicating oversight by different regulatory bodies [1][20]. - The article suggests that the telecom operators and financial institutions involved in these schemes operate under different regulatory frameworks, making it difficult to enforce compliance [20][21]. Group 3: Recommendations for Improvement - Experts recommend that financial and market regulators collaborate to address the root causes of these misleading practices, focusing on the partnerships between licensed financial institutions and telecom operators [2][20]. - There is a call for clearer communication and transparency in the sales process to ensure consumers fully understand the terms of any financial agreements they enter into [19][21]. - The article emphasizes the need for telecom companies to refine their business practices and prioritize their core services over aggressive financial product offerings [20][21].