长龙航空乘务员金婕：用坚守答好暑运“烤”卷

Core Viewpoint - The article highlights the dedication and proactive service of flight attendants, particularly focusing on a flight attendant named Jin Jie from Changlong Airlines, who exemplifies the company's "Spring Rain" service philosophy through her attentive care for passengers during the busy summer travel season [1][13]. Group 1: Service Excellence - Jin Jie, as a trainee flight attendant, meticulously prepares for flights, noting specific passenger needs in her flight manual to enhance service efficiency [2][4]. - She demonstrates exceptional customer service by engaging with elderly passengers and children, ensuring their comfort and addressing their concerns with patience and empathy [4][5][7]. - The flight crew, inspired by Jin Jie's approach, forms a supportive network that collectively addresses passenger needs, showcasing teamwork and compassion during challenging situations [8][10]. Group 2: Impact on Passengers - Jin Jie’s interactions with young passengers, such as a boy named Chen Chen, create memorable experiences that alleviate anxiety and foster a sense of security [5][7]. - The crew's coordinated response to emergencies, such as a child experiencing a high fever, illustrates their commitment to passenger well-being and effective crisis management [8][10]. - The positive feedback received from passengers, including multiple commendation letters, reflects the high level of service provided by the team, reinforcing the importance of their collective efforts [10].