CHINA MOBILE(HK:00941) Nan Fang Du Shi Bao·2025-08-13 06:05Core Points - On August 13, many Beijing mobile users reported issues with accessing certain apps and mini-programs, leading to complaints about not being able to check in [2] - By 11 AM, Beijing Mobile's customer service confirmed that the issue had been resolved after urgent troubleshooting, and all services were restored [2] - The company expressed sincere apologies to affected users and committed to continuously optimizing network services to enhance customer experience [2] - Customer service indicated that users affected by the outage could apply for complimentary data as compensation [2] Summary by Sections - User Experience - Numerous complaints from users regarding network issues, including inability to access apps and check-in services [2] - Users reported specific problems such as "no network in the morning" and "unable to check in" [2] - Company Response - Beijing Mobile's customer service confirmed the resolution of the issue by 11 AM on the same day [2] - The company issued an apology and promised ongoing improvements to network and service quality [2] - Compensation Measures - Customer service representatives mentioned that affected users could "attempt to apply for complimentary data" as a form of compensation [2]