Core Insights - Starbucks Corporation (SBUX) is enhancing its digital ecosystem to boost transactions, increase ticket size, and improve customer experience [1] Group 1: Customer Engagement and Loyalty - In Q3 of fiscal 2025, Starbucks reported nearly 34 million 90-day active Rewards members in the U.S., with non-discounted transactions growing within this base [2] - The U.S. ticket size increased by 2% as the company reduced discounted transactions by about one-third, indicating stronger spending without heavy promotions [2][5] Group 2: Operational Improvements - Starbucks is implementing operational enhancements such as Green Apron Service and SmartQ to improve order speed and accuracy, achieving faster handoffs with about 80% of in-cafe orders completed in under four minutes [3] - Drive-thru times are below four minutes, and Mobile Order and Pay transactions are delivered more accurately and on time [3] Group 3: Future Plans and Digital Upgrades - The company plans further digital upgrades in 2026, including a reimagined Rewards program, a new mobile app, and additional improvements to Mobile Order and Pay [4] - The pickup-only store format will be phased out in favor of community coffeehouses paired with strong digital convenience [4] Group 4: Delivery Growth - Delivery remains a fast-growing digital channel for Starbucks, with transactions increasing by over 25% year over year, contributing significantly to incremental sales [4][9] Group 5: Market Performance and Valuation - Starbucks shares have gained 7.7% in the past three months, contrasting with a 3.1% decline in the industry [6] - The company trades at a forward price-to-sales ratio of 2.72, below the industry's average of 3.79, while competitors Dutch Bros and Chipotle have higher ratios of 6.22 and 4.39, respectively [10] Group 6: Earnings Estimates - The Zacks Consensus Estimate for SBUX's fiscal 2025 EPS indicates a decline of 30.5% year over year, while the estimate for 2026 shows a rise of 18.2% [12]
Will Digital Engagement Drive Starbucks' Customer Spend Growth?