Core Insights - Digital transformation has become a necessity for survival in the face of technological iteration and economic pressures, shifting from an optional strategy to a critical requirement [2] - Customer demands are focusing on three key dimensions that define the target of digital transformation: performance stability and business continuity, cost structure optimization, and standardized service quality with innovation [2] Group 1 - The first dimension of customer demand is performance stability and business continuity, where clients require 100% assurance of business continuity and enhanced employee satisfaction, allowing them to focus on strategic matters while outsourcing operations [2] - The second dimension emphasizes deep optimization of cost structures, with clients aiming to increase labor efficiency from the industry average of 60% to 70%-80% [2] - The third dimension involves the standardization and innovation of service quality, particularly in high-tech sectors, where clients expect a shift from traditional human-centric service models to a new paradigm that combines human and machine interactions [2] Group 2 - The company has implemented an internal digital transformation strategy termed "system reshaping," achieving a digital infrastructure for management, project oversight, and financial integration, which allows for data penetration into management blind spots [3] - Externally, the company focuses on "service elevation," utilizing a work order system to create a lean management framework that optimizes the entire process from order dispatch to closure, ensuring quality control and performance visibility [3] - Digital transformation is not merely a technological upgrade but a redefinition of industry value logic, encouraging collaboration with partners to build a digital ecosystem that evolves facility management from a "space operator" to a "productivity partner" [3]
卓越商企杨志东：从客户需求与痛点出发，打造内外兼修的数字化转型方案