Core Insights - Sunshine Insurance celebrated its 20th anniversary with a customer event themed "Walking into Heartfelt Sunshine, Feeling Love and Responsibility," showcasing its commitment to customer-centric values and corporate culture [1] Group 1: Customer Engagement and Corporate Culture - The company organized a variety of activities, including a visit to the insurance museum, cultural lectures, and performances, to engage with customers and highlight its 20-year journey [1] - Sunshine Insurance emphasizes a customer-first approach, embedding customer-centric values into its corporate culture since its inception [1] Group 2: Product Development and Innovation - In 2023, the company introduced the "Three-Five-Seven" product configuration concept, simplifying insurance needs for customers by categorizing policies into three types for life, five for family, and seven for comprehensive coverage [2] - This initiative aims to help customers clearly understand their insurance needs and avoid unnecessary expenses [2] Group 3: Service Quality and Claims Processing - Sunshine Insurance has enhanced its claims service by introducing the "Three Ones" service, providing immediate comfort items to clients at accident scenes [3] - The company has implemented "flash claims" for quick processing of small claims, with some cases being settled within 30 minutes or even seconds [3] Group 4: Response to Aging Population - In response to the aging population, Sunshine Insurance launched the "Beautiful Life" silver-haired product system, addressing the unique needs of elderly clients [4] - The product system includes innovations such as increased age limits for insurance, dual insured person policies, and flexible claim options for retirement-age clients [4] Group 5: Commitment to Customer-Centric Values - Sunshine Insurance reaffirms its commitment to a customer-centric business model, focusing on providing valuable, distinctive, and practical products and services [5] - The company aims to deliver warmth and support to families through its insurance offerings, embodying a culture of love and responsibility [5]
走进知心阳光 感受爱与责任——阳光保险举办二十周年客户活动