货不对板、退换困难……网购绿植如何“所见即所得”

Core Viewpoint - The article highlights issues faced by consumers when purchasing plants through live-streaming platforms, emphasizing the need for integrity in business practices and better consumer protection measures [1][2][3][4]. Group 1: Consumer Experiences - Consumers have reported receiving plants that do not match the descriptions provided by sellers during live streams, leading to dissatisfaction and calls for more honest business practices [1]. - Specific cases include discrepancies in plant appearance and size, with consumers receiving plants that are not as promised, such as a plant with green leaves instead of the advertised pink ones [1]. - Some consumers faced challenges when trying to return or exchange plants, with sellers providing unreasonable excuses or delaying the process under the guise of offering care instructions [1][2]. Group 2: Business Practices - The article discusses the lack of standardization in plant sales, as each plant is unique, making it difficult to ensure that what is shown during a live stream matches what is delivered [3]. - Suggestions for improving business practices include clearer and more specific after-sales commitments from sellers, such as a policy for replacing plants that die within a certain timeframe [3]. - The need for integrity in business operations is emphasized, as the current market allows for fraudulent practices due to a lack of consumer knowledge about plant care [3]. Group 3: Platform Responsibilities - Online shopping platforms are urged to take greater responsibility by implementing stricter entry requirements for sellers and conducting dynamic audits based on seller performance [4]. - Platforms should monitor seller ratings and take action against those with high complaint rates to protect consumer rights more effectively [4].