国联人寿客户开放日：以“相伴一生”温暖启幕，沉浸式体验智享养老

Core Viewpoint - Guolian Life Insurance has successfully launched its "Yuexiang Guolian" 3.0 new service supplier recommendation meeting and the first customer experience open day, marking a new phase in customer service towards a "healthcare ecosystem community" with a focus on "accompanying for a lifetime, guarding with heart" [1] Service Upgrade - Guolian Group's Vice President Qian Fang emphasized the company's commitment to a customer-centric approach, integrating quality resources to provide comprehensive and high-quality service solutions. The motto "Guolian Life Insurance, accompanying for a lifetime" reflects the belief in mutual growth with customers, cities, shareholders, and employees [3] Ecological Co-construction - During the event, Guolian Life Insurance signed partnership agreements with four companies: Fukan Tong Health Industry Co., Ltd., Beijing Dayan Elderly Care Service Co., Ltd., Jiangsu Aiyuwen Elderly Care Robot Co., Ltd., and Xinan Dun (Jiangsu) Health Development Co., Ltd. This collaboration aims to enrich Guolian Life Insurance's healthcare service ecosystem, enhancing service capabilities and coverage for comprehensive elderly care solutions [3] Innovative Practice - The "Anyang Yijiu R&D Base," co-established by Guolian Life Insurance and Fukan Tong, was officially unveiled. This base focuses on "internet + elderly care services," linking medical institutions and elderly care enterprises to create a benchmark for elderly care demonstration scenarios, significantly improving the quality of life and happiness for seniors [4] Immersive Experience - The immersive experience area at the open day became a highlight, featuring an elderly life simulation laboratory that realistically replicates daily scenarios for the elderly. Smart elderly care robots and age-friendly designs made "age-friendly" services tangible. The health service experience area showcased emergency service professionalism and efficiency through practical demonstrations, alleviating customer concerns [6] Customer Experience Month Launch - The event marked the official start of Guolian Life Insurance's "Policyholder Customer Experience Month," running from August 15 to September 15. The company will regularly open offline experience areas and launch online interactive activities, aiming for "service process visualization, brand concept immersion, and feedback collection scenarioization" to deeply involve customers in the service optimization process. The company aims to convey that the value of insurance lies not only in claims but also in daily companionship [7]