人民日报专访于东来，问了12个问题

Core Viewpoint - The interview with Yu Donglai, chairman of Pang Donglai Commercial Group, emphasizes the importance of high-quality development and service quality in business operations, highlighting the company's commitment to integrity and customer satisfaction [1][8]. Group 1: Business Philosophy - The company prioritizes a people-centric approach, believing that treating employees well leads to better customer service and overall business success [2][3]. - The business model of Pang Donglai is not easily replicable, as it is deeply rooted in the specific environment, culture, and team dynamics of the company [2][3]. Group 2: Quality Over Quantity - Pang Donglai focuses on maintaining product quality and customer experience rather than pursuing rapid expansion or scale [4][5]. - The company has closed profitable stores that did not align with its operational philosophy, demonstrating a commitment to quality over mere profitability [4][5]. Group 3: Response to Criticism - The company acknowledges the dual nature of online attention, where both praise and criticism can arise, and emphasizes the need to address valid concerns while protecting against malicious attacks [3][4]. - Pang Donglai actively works to improve its operations in response to constructive criticism, reinforcing its commitment to quality and customer service [3][4]. Group 4: Market Position and Strategy - The company does not aim to become a nationwide chain or a multinational giant, instead focusing on sustainable and quality-driven growth [5][8]. - Pang Donglai believes in the potential of the Chinese market, asserting that consumer demand remains strong despite perceptions of economic downturns [7][8]. Group 5: Role of Government and Environment - The company appreciates the supportive role of the government in creating a favorable business environment, which is crucial for the growth of private enterprises [7][8]. - A collaborative relationship between government and businesses is essential for mutual trust and development [7][8].