Zhong Guo Min Hang Wang·2025-08-19 10:04Core Viewpoint - The article highlights the critical role of flight attendants, particularly focusing on the experiences of a senior flight attendant, He Tian, during the busy summer travel season in 2025, emphasizing their multifaceted responsibilities in ensuring passenger safety and comfort [1][2][3] Group 1: Flight Attendant Responsibilities - He Tian has accumulated nearly 15,000 hours of service over 18 years, showcasing her dedication and expertise in managing various roles during flights, including safety, emergency response, and emotional support for passengers [1][2] - During a flight from Taiyuan to Kunming, He Tian successfully assisted a passenger experiencing anxiety by guiding them through breathing exercises and providing emotional reassurance, demonstrating the importance of flight attendants in passenger well-being [2] - The increase in travel demand has led to a rise in unaccompanied minors and student groups on flights, requiring flight attendants to take on additional responsibilities, such as ensuring children's safety and comfort throughout the journey [2] Group 2: Service Innovations - Starting July 1, Eastern Airlines introduced a "pet in cabin" service, which has increased the workload for flight attendants but has also enhanced passenger satisfaction, reflecting the airline's commitment to innovative customer service [2] - He Tian emphasizes the importance of sincerity in service, believing that genuine care for passengers leads to a rewarding experience for both the crew and travelers [3]