云南昆明多举措优化就医流程

Group 1 - The core viewpoint of the article highlights the innovative healthcare services implemented in Kunming, Yunnan, utilizing big data and artificial intelligence to enhance patient experience and streamline hospital processes [1][2]. - Kunming has introduced "flexible outpatient" services in municipal hospitals, allowing patients to access care during weekends, holidays, and nighttime, thereby improving accessibility [1]. - The "First Diagnosis Benefit Program" enables patients to complete their medical visits with only one registration, eliminating the need for additional registration fees if follow-up visits are required due to long examination cycles or pending results [1]. Group 2 - As of June 30, 2023, Kunming's municipal hospitals have opened 222 flexible outpatient services, serving approximately 5.2 million patients, which demonstrates significant patient engagement and service utilization [1]. - The initiative has also provided free follow-up consultations for over 278,000 patients, resulting in a reduction of registration fees by approximately 2.255 million yuan [1]. - To further assist elderly patients, a "Caring Channel" has been established for those aged 80 and above, offering one-stop services to facilitate their medical needs [2].