满五分钟才能收费，北京推出共享充电宝行业自律公约

Core Points - The Beijing Consumer Association has introduced a self-discipline convention for the shared power bank industry, focusing on transparency in pricing, convenience in borrowing and returning, and efficiency in complaint response [1] - Eight companies, including Monster, Meituan, and Street Electric, which cover 95% of the city's operational points, have signed the convention, committing to service improvements through technology upgrades and staff training [1] Pricing and Transparency - The convention proposes to optimize the pricing model, with rental fees calculated in units not exceeding 15 minutes, charging for the first unit if usage exceeds 5 minutes [1] - Clear pricing rules must be displayed prominently on online rental pages, including free usage duration, billing standards, cap prices, and deposit policies [1] Consumer Rights and Service - The convention aims to eliminate unfair contract terms by establishing a fair and transparent contract management system, clearly defining service responsibilities [1] - Shared power banks must maintain high battery levels and inform consumers of the remaining battery percentage at the time of lending [2] Operational Efficiency - Companies should ensure sufficient space in power bank cabinets to allow timely returns by consumers [3] - A mechanism for pausing billing should be established for consumers unable to return due to a lack of available return points or cabinets [3] - Customer service must be improved, with contact numbers displayed on power banks and official pages, ensuring timely responses [3] Maintenance and Complaint Handling - Regular maintenance and an exception recovery mechanism should be established to inspect and withdraw malfunctioning devices [4] - Consumer complaints must be addressed within 48 hours, with practical solutions provided [5]