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北京推出共享充电宝公约:满5分钟才能收费、保证机柜足够空位
Bei Jing Shang Bao·2025-08-20 06:53

Core Points - The Beijing Consumer Association has introduced the "Self-Regulation Convention for the Shared Power Bank Industry" to standardize rental fees and improve service quality [1][2] - Eight companies, including Monster, Meituan, and Street Electric, which cover 95% of the city's operational points, have signed the convention [1] Pricing Transparency - The convention suggests that rental fees should be calculated in units of no more than 15 minutes, with the first unit requiring a minimum of 5 minutes to incur a charge [2] - From the second unit onward, any time less than a full unit will not be charged [2] - Companies are required to prominently display pricing rules, including free usage duration, billing standards, cap prices, and deposit policies on their rental pages [2] Return Convenience - To address consumer complaints about the inconvenience of returning power banks, the convention mandates that companies control the vacancy rate of shared power bank cabinets to ensure sufficient space for timely returns [2] - If a consumer cannot return a power bank due to insufficient network points or lack of available cabinet space, the company must verify and suspend charging [2] - In cases where product issues or force majeure prevent returns, the company should waive the usage fee for that instance [2] Customer Service Improvement - The convention requires companies to enhance customer service by displaying customer service phone numbers on power banks, cabinets, and official pages to ensure timely responses [2] - Consumer complaints must be addressed within 48 hours, with a proposed solution provided [2] - Companies are also instructed to maintain power banks in a high-charge state and inform consumers of the remaining battery percentage, along with establishing regular maintenance and abnormal recovery mechanisms to eliminate unfair terms [2]