干保健品店一年半，我把自己活成老人堆里的“海王”

Core Viewpoint - The article explores the strategies employed by a health supplement store owner, Gao Yao, to attract elderly customers and drive sales in a highly competitive market. Group 1: Industry Insights - The health supplement industry has a deep penetration in urban areas, with numerous stores often clustered in communities, making them highly visible to potential customers [5][6]. - The startup costs for a small health supplement store can be around 100,000 yuan, with significant expenses attributed to marketing tactics like free giveaways [8][12]. - The industry relies heavily on promotional strategies, such as offering free eggs to attract elderly customers, which is a common practice among health supplement stores [14][16]. Group 2: Customer Engagement Strategies - Gao Yao employs a multi-step customer engagement strategy, starting with free giveaways to build initial trust and attract foot traffic [14][15]. - The first round of promotions often involves offering free eggs, followed by a second round where customers are charged a nominal fee for more eggs, further reducing their resistance to purchasing products [17][18]. - Gao Yao organizes outings for elderly customers, which helps to build rapport and trust, making them more likely to purchase products later [20][21]. Group 3: Sales Techniques - The first sales event, or "meeting sales," is crucial for establishing a store's reputation and requires careful planning and execution to ensure success [29][30]. - During sales meetings, Gao Yao uses emotional appeals and creates a sense of urgency to encourage purchases, often employing theatrical techniques to engage the audience [35][39]. - The pricing strategy during sales events is designed to create perceived value, often involving discounts and bundled offers to entice customers [41][42]. Group 4: Evolving Strategies - The industry is adapting to new consumer behaviors, particularly among younger elderly customers, by utilizing social media and live streaming to engage and sell products [55][56]. - The shift from traditional promotional methods to digital engagement reflects the changing preferences of the elderly demographic, who are increasingly tech-savvy [55].