Zhong Guo Min Hang Wang·2025-08-21 08:06Core Insights - Eastern Airlines has launched its new "Intelligent Transfer Decision System 4.0," which aims to enhance the efficiency of passenger transfers by predicting potential connection risks and optimizing resource allocation through big data analysis [1][2] - The system provides a comprehensive visual monitoring of the entire transfer process, integrating flight dynamics, passenger itineraries, and luggage status, ensuring a seamless transfer experience for travelers [1] - In case of flight delays, the system can automatically generate optimal rebooking solutions and notify passengers in real-time, ensuring that their checked luggage is also transferred to the correct new flight [2] Group 1 - The system operates 24/7, acting as an "invisible guardian" for passengers, and utilizes air-ground interconnectivity technology to keep travelers informed even while in-flight [1] - It can handle over 200 flights daily at the main hub in Pudong, and during peak delays, it can manage over 600 flights simultaneously [2] - The system continuously optimizes its operations, improving accuracy and efficiency with increased usage [2] Group 2 - For overnight accommodations, the system can automatically match hotel resources and generate electronic vouchers for passengers affected by significant delays [2] - It assists ground service personnel in making precise decisions based on multi-dimensional data analysis, ensuring smooth connections for travelers [1][2] - The implementation of this system represents a significant advancement in the airline's operational capabilities, enhancing customer service and satisfaction [1][2]