EDEKA Paschmann First German Retailer to Use Diebold Nixdorf's AI-Powered Solution to Combat Shrink at Self-Checkout

Core Insights - EDEKA Paschmann is the first supermarket in Germany to implement Diebold Nixdorf's Vynamic® Smart Vision I Shrink Reduction solution at self-service checkouts, aimed at reducing errors and losses in transactions [1][2] - The AI-enabled technology provides real-time analysis of customer behavior, helping to identify missed scans or incorrect operations, thereby enhancing the checkout experience [2][3] - The Vynamic® Smart Vision I Age Verification solution allows for automated age verification for restricted products, freeing up staff for other customer service tasks [3][4] Technology Implementation - The Vynamic Smart Vision I Shrink Reduction uses cameras to monitor customer activities at self-service checkouts, providing immediate feedback to customers on scanning errors [2] - The system minimizes the need for employee intervention, only alerting staff for significant errors, thus streamlining the checkout process [2][5] - Both solutions are designed to be GDPR-compliant, ensuring no facial recognition or storage of customer images [4] Company Statements - Falk Paschmann, managing director of EDEKA Paschmann, emphasized the importance of customer well-being and the goal of enhancing the shopping experience through advanced technology [5] - Leyla Feghhi, head of Retail Sales in the DACH region at Diebold Nixdorf, highlighted that the technology addresses over 20 common causes of shrink, improving employee response to customer interactions [5] Future Plans - EDEKA Paschmann plans to adopt additional Diebold Nixdorf technology, specifically the Vynamic® Smart Vision | Fresh Produce Recognition for automatic identification of fruits and vegetables [5] Company Background - EDEKA Paschmann operates 11 stores with a total sales area exceeding 20,000 m² and employs over 900 staff, being part of the larger EDEKA Group [6] - Diebold Nixdorf is a global leader in automating and digitizing banking and shopping experiences, serving top financial institutions and retailers worldwide [7][8]