广发银行东莞分行反诈双防线智守银龄20万养老钱

Core Viewpoint - The article highlights the effective response of Guangfa Bank's Dongguan branch in preventing a cross-border telecom fraud case, successfully safeguarding over 200,000 yuan of a retiree's pension funds through a combination of intelligent risk control systems and human intervention [1][2]. Group 1: Incident Overview - A retiree, referred to as Aunt Ren, received a fraudulent call claiming to be from "Douyin customer service," which led to her being misled into believing her account was compromised [1]. - The fraudster attempted to manipulate Aunt Ren into downloading a screen-sharing app to gain access to her mobile banking, aiming to execute unauthorized transactions [1]. Group 2: Bank's Response - Guangfa Bank's risk control system detected abnormal transaction instructions in real-time, triggering a high-level protective mechanism that blocked multiple outbound transfer attempts [1]. - The bank's anti-fraud specialist was alerted and quickly implemented emergency measures, including temporarily suspending non-counter transactions and contacting Aunt Ren and her family for guidance [2]. Group 3: Outcome and Recognition - Following the bank's swift actions, Aunt Ren's funds were fully protected, and she expressed her gratitude by presenting a banner to the bank, acknowledging their technological capabilities and the staff's dedication [2]. - The bank's anti-fraud team effectively utilized a "technology defense + human collaboration" system to create a comprehensive protection loop from risk identification to resolution [2].