市场监管总局答21：督促全面取消“仅退款”，对平台乱象出重拳

Core Viewpoint - The Chinese platform economy is undergoing a critical transformation, facing challenges such as algorithm abuse and unfair competition, while the government aims to balance regulation and support for healthy industry development [2][4]. Group 1: Regulatory Framework - The government is establishing a policy system to encourage innovation while ensuring orderly competition in the platform economy, including the introduction of various regulations such as the "Network Transaction Supervision Management Measures" and the "Interim Measures for Network Transaction Law Enforcement Cooperation" [4]. - Amendments to the Anti-Monopoly Law and the Anti-Unfair Competition Law are underway, along with the issuance of guidelines specific to the platform economy to clarify competition rules [4]. Group 2: Enforcement Actions - Regulatory authorities have taken significant actions against market irregularities, resulting in the removal of 4.541 million pieces of illegal product information and the suspension of services for 58,000 online stores [4]. - Major cases in the live e-commerce sector have been addressed, including investigations into significant violations by entities such as "Three Sheep" and "Northeast Rain Sister" [4]. Group 3: Service Initiatives - The government is promoting compliance management among platform enterprises by issuing guiding opinions and providing services such as government data comparison to help platforms identify and eliminate non-compliant entities [5]. - Regular communication with various stakeholders, including platforms, merchants, and delivery personnel, is being conducted to enhance regulatory warmth and responsiveness [5]. Group 4: Future Directions - The government plans to continue enhancing the regulatory framework for the platform economy, focusing on preventive and comprehensive regulatory capabilities to ensure sustainable and healthy development [5].