抖音电商升级服务体验生态，携手商家持续保障消费者权益

Core Insights - Douyin E-commerce is enhancing its service experience ecosystem by collaborating with partners to improve consumer shopping experiences and create a healthier business environment for merchants [1][6] - The platform is focusing on three dimensions: quality products, quality content, and quality service to ensure a superior shopping experience for consumers [1][5] Service Experience Enhancement - User experience has become a core competitive advantage for platforms and merchants in the booming live-streaming e-commerce sector [3] - Douyin E-commerce is working on improving logistics and after-sales services while enhancing the credibility of products and services [5] - Since January, the platform has intercepted 560,000 substandard products and conducted over 90 special governance actions to protect consumer rights [5] - The platform has intervened in user services 180 million times in the past year, leading to a 40% increase in user satisfaction [5] Merchant Support and Environment - Douyin E-commerce has implemented nine merchant support policies since January, providing over 16.5 billion yuan in subsidies to merchants by the end of July [7] - The platform has reduced commission fees significantly, with over 6.5 billion yuan saved through "product card commission exemption" and over 2.4 billion yuan through category exemptions [7] - Merchant satisfaction and service experience are now core performance indicators for the operations team, leading to improved service quality [8] Innovation and Consumer Engagement - Merchants are actively seeking breakthroughs and innovations to enhance consumer experiences, such as introducing machine-washable cashmere and establishing care centers [7] - Douyin E-commerce aims to act as a bridge for merchants to directly hear consumer feedback, allowing for better product design and meeting niche market demands [9]