
Core Insights - The article discusses the tightening of bank account opening processes in response to risks such as telecom fraud and money laundering, highlighting concerns over excessive restrictions and inconsistent practices across different bank branches [2]. Group 1: Bank Evaluation - A field study was conducted in Huizhou, where 9 banks were evaluated on their account opening processes, focusing on efficiency, compliance, anti-fraud execution, and service quality [2]. - All 9 banks demonstrated strong anti-fraud education efforts, with staff proactively informing customers about fraud prevention during the account opening process [2]. - Out of the 9 banks, 7 successfully issued a type one savings card, while 2 banks (Huaxia Bank and Industrial Bank) cited reasons related to customer eligibility for not issuing type one cards [2]. Group 2: Specific Bank Case Study - At the Pudong Development Bank Huizhou branch, the total time taken to open an account was approximately 30 minutes, with a score of 75 points in the evaluation [3]. - The process included signing an anti-fraud commitment letter, followed by a detailed inquiry into the purpose of the savings card and verification of the applicant's identity and social security status [5]. - The bank issued a type one savings card with a daily limit of 5,000 yuan, with the possibility of increasing the limit based on future assessments [5]. Group 3: Customer Experience - After account opening, the bank requested the applicant to send their social security proof via a mini-program and offered to connect through WeChat for future communications, which included marketing messages [5]. - During the account opening process, a customer was observed arguing with staff regarding credit card issues, indicating potential service challenges [11].