Core Viewpoint - Recent complaints from multiple XPeng P7+ owners indicate potential steering system faults across various production batches, raising safety concerns for the vehicles involved [1][3][11]. Group 1: Complaints and Faults - Some owners reported issues such as steering wheel lock-up and inability to turn, linked to steering system abnormalities [2][5]. - Media reports have highlighted similar incidents since May, involving models like the XPeng G6 and P7+, with some cases occurring at high speeds, posing significant safety risks [3][10]. - A technical expert suggested that the steering system faults may stem from inadequate sealing of electrical connectors, which could lead to water ingress and circuit shorting, resulting in steering assist failure [5][21]. Group 2: Company Response and Customer Service - XPeng's customer service acknowledged that certain 2024 P7+ models have issues with steering harness connector gaps, which could lead to occasional steering failures under harsh conditions [4][11]. - As of the report, XPeng has not publicly addressed the issue or announced a recall plan, and the after-sales solutions provided to complaining customers vary significantly [6][28]. - Some service centers reportedly attempted to apply adhesive to the steering system as a cost-saving measure, raising further concerns among vehicle owners [6][18]. Group 3: Owner Experiences and Concerns - Owners have expressed frustration over inconsistent after-sales support, with some being denied requests for steering system replacements despite similar issues reported in earlier production batches [15][24]. - Affected owners have formed groups to share experiences, with many demanding steering system replacements due to safety concerns, especially for vehicles produced before May 2025 [22][24]. - Technical experts have indicated that the best resolution would be a voluntary recall by the manufacturer to address the underlying issues [25][27].
小鹏汽车调查：方向盘突然“被锁死”，车主胆战心惊