批量用户退款没到账？美团深夜回复“退款疑问”

Core Viewpoint - Recent concerns have emerged regarding refund issues on Meituan, with users reporting that refunds for expired group purchase vouchers have not been credited back to their accounts, prompting a response from the company [1][2]. Group 1: User Concerns and Company Response - Users have expressed dissatisfaction on social media about refunds not being credited, particularly for historical orders [1]. - Meituan's customer service has established a special team to address these refund inquiries and has made updates to improve the visibility of refund information [2][3]. - The company clarified that if users receive a "refund successful" notification, the funds have indeed been returned to their accounts, countering claims of unprocessed refunds [2]. Group 2: Refund Process and Issues - The refund issues are categorized into two main types: delays in displaying refund progress and problems with specific payment channels [2]. - For orders from 2017 onwards, users can independently check the status of their refunds, while older orders require customer service assistance [2]. - In cases where refunds cannot be processed back to the original payment method, funds will be credited to the user's Meituan balance, with alternative arrangements available for users with account issues [2][3]. Group 3: Technical Improvements and User Experience - Meituan has acknowledged that some users experienced delays in seeing their refund status updated, which has now been rectified [3]. - The company is committed to enhancing its product features to ensure a more reliable and user-friendly experience, aiming to prevent future misunderstandings regarding refunds [3].