Ge Long Hui·2025-08-25 01:43Group 1 - The core issue addressed is the refund process and user concerns regarding delayed refunds on the Meituan platform [1][3] - Meituan has established a special customer service team to address refund inquiries and has improved the display of refund information for orders placed after 2017, allowing users to track their refunds independently [1][9] - For historical orders prior to 2017, users can still inquire about their refund status through customer service [1] Group 2 - The refund issues are categorized into two main types: one related to the platform's information display and the other concerning payment channel anomalies for a small number of users [3][7] - Users experiencing refunds that show as "under review" or "processing" are informed that this is due to delayed updates, which have been resolved [3][5] - In cases where refunds fail, the funds will be returned to the user's Meituan wallet, but if the wallet is inactive or the account is closed, users must contact customer service for assistance [7][9] Group 3 - Meituan emphasizes that all refund data is traceable and users can verify the status of their refunds [9] - The company acknowledges that the misunderstanding arose from inadequate and untimely information display and is committed to enhancing product features for a better user experience [9]